General

What is FashionPlaytes?

FashionPlaytes is the creator of FPgirl.com, a fun community where girls can be creative and make designs, play games, enter contests, take fun polls and quizzes, learn about a million-and-one things under the sun (like fashion), chat (in a moderated, safe environment, of course!), and share opinions about all the stuff they love.

Does it cost anything to create an account on FPgirl?

Nope — it’s completely free to join! Once you’ve made an account, you can create as many designs as you want, read lots of great content, make comments, submit articles to be published, share with friends, even enter contests — all for no cost!

Who uses FPgirl?

The games, content and conversation here at FPgirl are designed for girls ages 5-12, but everyone is welcome to join the conversation and be part of the fun!

Do you sell custom clothing?

FPgirl started out as a custom clothing website where girls designed their own clothes, which they could buy. You can still design and buy clothing through the end of March 2014 (as long as supplies last). After that, we won’t be selling anything on our site.

How do I know which size to choose?

Use our size chart to see which size will fit. Our garments are made of cotton and cotton blend knit fabric with a little give. If you are between sizes, we recommend you order a size larger. Please be sure to check our size chart before purchase. You can click the “i” on any product in the design studio to view actual fabric information.

Is my garment going to look just like it does on screen?

The fabric swatches and embellishments that you see on our website are representations of the garment colors and the embellishments. The colors and tones that you see on your screen may vary slightly from the physical product depending on the ambient light in the room, the tilt of your monitor, and color and contrast settings of your computer. We’ve added a description of the color to help guide your decisions. Every effort has been made to ensure that our color swatches and embellishments are color balanced correctly and show fabrics and embellishments as they appear in person. If you have any questions, please contact us at customercare@fashionplaytes.com.

Are there any special washing and care instructions for garments?

Garments with applied graphics, appliqués and rhinestone transfers should be washed inside out with like color garments. Bleaching is not recommended. Tumble dry at low heat. Do not iron on any garments with special applications.

Why won’t you be selling clothes anymore?

The girls spoke, and we listened. OK, so maybe they didn’t directly say, “Hey, we’re not really interested in buying clothes,” but at the end of the day, we could see that shopping was not the real reason girls came to FPgirl. Instead, we realized that what mattered most to them was being part of our awesome community. They love creating cool designs, sharing ideas with each other, and talking about everything under the sun. So that’s what we’ll be: a safe, fun place for tween girls to hang out!

How can I get in contact with someone at FashionPlaytes?

You can contact us at any time. Email is the quickest way to reach us — we always love to hear your feedback and questions.

Via Email (it’s quickest!):
customercare@fashionplaytes.com
Via Postal Mail:
Customer Care
FashionPlaytes, Inc.
500 Cummings Center,
Suite 4100
Beverly, MA 01915

Via Telephone:
1-800-277-2318 (M-F 9am – 5pm EST).

Gift Cards

How can I purchase a gift card?

FPgirl no longer sells gift cards, as we will be discontinuing our merchandise sales in March*. If you have purchased a gift cards that you need to redeem, you can still do so through the end of merchandise sales. (*We will continue to sell through March until merchandise inventory is depleted).

When will I receive my gift card?

If you purchased an electronic gift card prior to January 17, you should have already received it via e-mail or printed it at the time or purchase. If you did not receive it, please e-mail customer care at customercare@fashionplaytes.com. If you purchased a physical/mailable gift card and have not received it after 2 weeks, please e-mail customer care and we can issue you an electronic gift card.

When will my gift card expire?

Please note that we will no longer be selling merchandise on our site after the end of March 2014*. If you have any concerns or questions about redeeming your gift card, please email customercare@fashionplaytes.com. (*while supplies last)

What will my gift card buy?

Your gift card is good for all merchandise and embellishments on FPgirl.com as well as any shipping charges if applicable. You cannot redeem your gift card to purchase additional gift cards.

Safety

Is your website safe?

FashionPlaytes is dedicated to providing a safe, fun and creative online experience for our young designers and our site has successfully met the requirements to participate in the PRIVO Privacy Assurance Program which is approved by the Federal Trade Commission as an authorized safe harbor under the Children’s Online Privacy Protection Rule (COPPA).

We do not permit any direct communication between the girls on our site except when an email is sent from one member to a friend or family member to share their designs, or by posting comments in our public forum, which are reviewed, approved/declined and edited for content by our panel of professional moderators. FPgirls’ identities are always protected by their unique user names. We are a tween and parent friendly company working to ensure privacy and security issues are managed correctly. If you have more questions, please review our Privacy Policy.

What if I forget my username and/or password?

When you joined, we asked you a question that only you can answer. During login, if you select “Forget password”, we will ask for your nickname and to answer the question that you picked. If you answer correctly, you can reset your password. This will allow you to login.

How do I know my personal information is secure?

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information. When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. SSL is active if you see an unbroken key or a closed lock (depending upon your browser). To double-check for security, look at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.” If for any reason you cannot access the secure server, or if you’re not quite comfortable shopping online at any of our websites, please feel free to place your order with us by telephone at the number listed in the last question of the Shipping section entitled “What if my question is not listed here?”

What is your Privacy Policy?

We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information. Read more information about our Privacy Policy.

What forms of payment do you accept?

While we are still selling merchandise on our site (through the end of March, until inventory is depleted), FashionPlaytes accepts payment from MasterCard, Visa, American Express, Discover and PayPal. All purchases are billed to your credit card upon placement of your order online.

What is your Return Policy?

Please read our complete Return Policy for details.

What is your Shipping Policy?

Please read our complete Shipping Policy for details.

When will I receive my order?

Please read our complete Shipping Policy for details.

How do you calculate shipping?

Please read our complete Shipping Policy for details.